Terms and Conditions

1. Cleaning Services to be provided

1.1 In compliance with the terms of this agreement, Clean Master agrees to render cleaning services to the client in the address specified by the client upon booking of the appointment.

1.2 The services that will be provided are according to the cleaning requirements specified and agreed with the client upon booking.

1.3 Clean Master will produce employees at the required number needed to execute the specified requirements of the service at a time and date specified and agreed between Clean Master and its clients.

1.4 Clean Master guarantees to provide top notch cleaning service quality professionally and in a timely manner.

2. Extra Services and Requirement Alterations

2.1 Any changes to the service requirements must be informed and agreed with Clean Master prior to the specified appointment date and time.

2.2 In the event that the client would want to have additional services or alterations to the agreed service, the Client should have Maid in Perth informed through a telephone call. Moreover, Clean Master has full discretion whether or not to agree on the additional requirements. And the client should not make the request directly to the cleaner. Since the cleaner does not have full authority in accepting the additional demands.

3. Client representation and warranties

You as the Client represents and warrants that:

3.1 The cleaner/cleaners will be provided with a safe working environment upon execution of the service.

3.2 The cleaner will be given full access to the areas of the premises that need the service

3.3 The cleaner will be supported with all the necessary resources including but not limited to hot and cold-water supply, electric outlets, and rubbish trays and bins. As needed by the cleaner to perform the cleaning tasks.

3.4 The cleaner has permission to use cleaning tools and equipment as well as any materials provided by the Clients when needed upon the execution of service.

3.5 Tools and equipment whenever provided by the client are safe, in full working order, and has not been tampered with.

3.6 Clean Master will be informed before the start of the service about any dangers, slippery surfaces, safety hazards, hardened dirt, grease or grimes in the area where the service should be provided.

3.7 The cleaner will be provided necessary assistance especially in working with heavy items

3.8 Valuable items such as cash, jewelry, works of art, antiques, items of sentimental value and even fragile items should either be removed, noted to the cleaner before the service is started.

4. Health and Safety Hazards

Aside from the warranties and responsibilities enlisted in the above section, you as the Client acknowledges and agrees to:

4.1 The cleaner will be given an opportunity to assess the job’s safety and health risks before the start of the execution of the service;

4.2 The cleaner may refuse the use of any materials or cleaning equipment before or during the service in their full discretion especially if their own judgement tells them that the use of such material or equipment will put risk into health and safety.

4.3 The cleaner may refuse to continue the job before or during the execution of the service, if the execution of the service itself, as subject to the judgement of the cleaner would prove to a health and safety hazard.

5. Cleaner Engagement

5.1 You as the client acknowledges Clean Master’s investment in recruitment, selection and training of its cleaners. Unless the Client can present any written agreement between Clean Master and the client, there should be no engagement, direct employment, or contract binding with any of our cleaners during or for a period of 12 months after the end of the cleaning appointment or service.

5.2 You as the Client acknowledges that breaching this part of the terms and conditions will cause loss and damage to Clean Master.

6. Job Pricing and Quotes

6.1 The actual net payment of the Client may be calculated on:

6.1a) the distance of the location where the service is supposed to be rendered

6.1b) the total working hours of the cleaner

6.2 Any quoted price by Clean Master is merely an estimate basing mainly on our experience in the trade. Without site check-up and relies mainly on the information given by the customer. The validity of the quote only runs up until the period of 30 days from the date it was given.

6.3 If found out after we begin the service that the service actual cost exceeds the quote provided by Clean Master, we will immediately inform the Client and You as the Client and Clean Master should come to an agreement regarding the increased fee to complete the Service.

6.4 Clean Master should be informed by the client when any of the cleaning service needed is intended for ‘End of Lease’ during the acquisition of the quote.

7. Booking Appointments

7.1 Bookings can be done by the Client through a phone call, email, text, Clean Master website, or walk-in.

7.2 Clean Master will give quotations during booking (quotes are still subject to site-check up as implicated in the clauses above)

7.3 Client should agree in providing  Clean Master with their valid credit card information during the time of booking.

7.4 Clean Master has full discretion not to accept a booking for valid reasons.

8. Payment Terms

8.1 You as the Client understands that Clean Master ‘s credit terms is strictly cash on delivery. Hence, The Client should pay the price quoted by Clean Master in full and in cash after we provide the service.

9. GST

9.1 All prices and quotations provided includes GST unless specified otherwise.

9.2 if GST applies to anything supplied to the Client during the service, the additional fee that is obligated for the Client to pay in respect to that supply should include the GST liability of Clean Master.

10. Non-Appearance

10.1 If our Cleaner fails to show up at the premises of the Client within 1 hour of the scheduled appointment hence also failing to provide the needed service, Maid in Perth will give the Client either of the following

10.1 Offer a reschedule of the appointment subject to the Client’s agreement

11. Complaints and Service Guarantee

11.1 If Clean Master’s cleaner fails to meet the Client’s expectation hence resulting to the Client’s dissatisfaction of the overall service, the Client should notify Clean Master within a period of 2 days after the completion of the Service. Clean Master aims to provide quality service to all of its Clients and we will be happy to give you as the Client a complimentary re-visit to fix the problem. Or if this will not clinch your dissatisfaction then we will be obliged to give you a full refund.

12. Limitations and Exclusions

12.1 The validity of the service guarantee in the above clause is subject to notifying Clean Master 2 days after the provision of the required service. And is also subject to the following reasons:

12.1a) There has been no construction or maintenance work done on the premises during or after the cleaning services.

12.1b) The premises were vacant during the provision of service and the rest of the days after until the submission of the complaint.

12.1c) There has been no damage in any way, whether acts of nature (i.e. weather conditions), accidents by a third-party property or pets and any kind of animals owned by the Client during or after the service provision.

12.1d) There has been no safety and health hazards or any contingent factors noted by Maid in Perth that has potential to affect the service quality.

12.1e) The cleaner was given the necessary resources need to achieve quality work (i.e. water supply, tools, equipment)

12.2 The only conditions and warranties that binds Clean Master with respect of the state, quality or condition of the services given by Clean Master to Clients are those specified and imposed to be binding by statute (including the Trade Practices Act 1974).

12.3 To the extent permitted by Statute, the liability, if any Maid in Perth is, at Clean Master’s option, limited to and fully discharged by the revisit and reprovision of service. Clean Master should not be held responsible for:

12.3a) Breaching the terms of clause 3 hence resulting in the termination of service completion.

12.3b) Any damage due to defective cleaning materials and or equipment supplied by the Customer.

12.3c) Breaching the terms of clause 4 hence resulting in termination of the service completion.

12.3d) Any loss or damage due to events totally out of Maid in Perth’s control, such as incurred by the Client or any third party in result of the effects of a force majeure.

12.3e) Existing dirt, stain, damage or wear that proves to be permanents and irremovable.

12.3f) Any existing discolor of surfaces or fabric that is made visible after cleaning.

12.3g) Expenses of any key replacement or locksmith expenses unless keys were lost by Clean Master or the Cleaner.

12.4 Unless provided in this clause, all warranties and conditions implicated by state law in respect to conditions and quality of service which may apart from this clause be binding on Clean Master are excluded.

12.5   You as the Client understands that the outcome of any provided service may depend on various factors (including materials, equipment, time duration since premises was last cleaned, and the type of cleaning service required.) and that Clean Master does not give full guarantee that every service provided or cases will have ideal results.

12.6 Unless specified in this clause, Clean Master does not claim responsibility to any person for any damage or loss, incurred or otherwise suffered by that person in relation to the services and products given by Clean Master.

13. Assurances

The Client assures Clean Master against:

13.1 All loses or liabilities due to the Client’s negligence to the terms of clause 3;

13.2 All legal expenses (on own client or full indemnity basis and on a solicitor, whichever is greater) and other costs incurred by Clean Master due to fulfillment of a demand, arbitration, action, or any other proceeding (includes mediation, out of court settlement, compromise or appeal and includes any action taken for the recovery of debt from the Client).

14. Breakage, Damage, Accidents, and Theft

14.1 The Client is expected to inform Clean Master of any incidents where a breakage, accidents, damage and Theft occurring due to any act of the Cleaner within 24 hours of the completion of Service.

14.2 Unless permitted by law, damage or loss to specific valuable items listed in this clause excludes Clean Master from liability; the specific items are as follows: cash, jewelry, art, antiques, and items of sentimental value.

15. Insurance

15.1 Clean Master has a Public and Employer’s liability insurance in place. This policy will cover damage caused by accidents where our cleaners are involved as they work representing Clean Master. But the provision of the benefits of the said insurance is subject to the condition that the Client submitted a complaint within 24 hours after the incident.

15.2 Insurance does not cover anything that may break down or defunct at any time such as: dishwasher, oven, washing machines, cookers, fridge, extractor fans, freezer, etc. The instability of equipment which the Client is aware of such as bathroom appliances or any fixtures. The Client is expected to inform Clean Master and or the cleaner about the appliances condition before the commencement of service.

16. Cancellation Processes

16.1 Cancellation notices should be submitted to Clean Master at 24 hours prior to the appointment date and time.

16.2 When you as the Client provide such notice, Clean Master will first provide the option of reschedule if applicable to the reason of cancellation

16.3 A cancellation fee should be paid by you as the Client in the event that you fail to notify Clean Master 24 hours prior to your appointment. Cancellation fee should equal to 2 hours cleaning plus GST for administrative loss and cost.

17. Non-Access to Premises Fee

17.1 If the Client fails to provide easy access to the cleaner or Clean Master the client is liable to a cancellation fee which sums up to 2 hours of work plus GST for administrative and travel costs.

18. Termination

18.1 This agreement can be terminated by the Client after providing at least 24 hours’ notice prior to the appointment time.

18.2 Clean Master may terminate this agreement by notifying the Client 24 hours prior to the agreed time of appointment.

18.3 Clean Master may terminate this agreement immediately if the Client breaches this agreement, and if Clean Master sees no remedies to the breach.